Member resources

Understanding your ID card.

Your member ID card carries everything a doctor's office or pharmacy needs to verify your coverage. The exact layout depends on your plan's network structure — find the one that matches your card below.

Only the subscriber and spouse receive printed cards. Anyone on the plan can print a temporary card or request new ones anytime from the member portal.

Single-network plans

One network, one set of copays.

If your plan uses a single national network (for example, Cigna PPO), your card shows one Benefit Networks block with your copays, your pharmacy (Rx) details, and the claims address on the back. Most members have a card like this.

Annotated single-network CGS Health ID card showing front and back, with callouts for member information, pharmacy information, network and copays, claims submission, telemedicine, and member/provider services — Front and back of a single-network card. Callouts mark member info, pharmacy (Rx) details, networks & copays, claims submission, telemedicine, and member/provider services.

Tiered-network plans

Two tiers, two networks.

If your plan uses a tiered network (for example, Tier 1: Northwell Direct and Tier 2: Anthem), the back of your card lists each tier separately with its own copays, deductible, and claims instructions. Check which tier a provider falls under before you receive care.

Annotated 2-tier CGS Health ID card showing front and back, with callouts for member information, pharmacy information, networks and copays for Tier 1 and Tier 2, claims submission, and provider submission instructions — Front and back of a 2-tier card. The back separates Tier 1 and Tier 2 networks, each with its own copays, deductible, and claims submission details.

Need a hand?

Can't find something on your card?

Lost your card, or not sure which network you're on? Our Member Services team can confirm your coverage and send a replacement.

Call (844) 515-7095 Back to member services