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Accessibility

Accessibility Statement

CGS Health is committed to ensuring digital accessibility for everyone, including people with disabilities. We are continually improving the user experience for all visitors and applying the relevant accessibility standards to this website.

Last updated: [CGS to confirm date]

Draft for review. This statement reflects a good-faith accessibility commitment and a WCAG 2.1 Level AA target. Before publishing, confirm the conformance status, the accessibility contact details, and the target remediation timeline with your web team and, where appropriate, counsel.

Our commitment

We believe that everyone should be able to access clear information about their health benefits. CGS Health works to ensure that our website is usable by the widest possible audience, regardless of ability or technology, and we treat accessibility as an ongoing responsibility rather than a one-time project.

Conformance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA.

CGS Health is working toward conformance with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content may not yet fully meet the accessibility standard; we are actively identifying and addressing those areas.

Measures we take

To support accessibility, CGS Health takes the following measures:

  • Considering accessibility in our design and content decisions.
  • Using sufficient color contrast, legible type sizes, and clear, descriptive link text.
  • Providing text alternatives for meaningful images and supporting keyboard navigation.
  • Structuring pages with proper headings and landmarks so assistive technologies can navigate them.
  • Reviewing new pages and features for accessibility before and after they are published.

Compatibility with browsers and assistive technology

This website is designed to be compatible with current versions of major web browsers and with commonly used assistive technologies, including screen readers and screen magnification tools. If you use an older browser or technology, some features may not work as intended.

Known limitations

Despite our best efforts, some content may have limitations. Third-party tools we link to — such as network provider directories, the member portal, and pharmacy lookups — are operated by other organizations, and their accessibility is outside our direct control. If you encounter a barrier on one of these tools, please contact us and we will help you access the information you need another way.

Feedback and assistance

We welcome your feedback on the accessibility of this website. If you encounter an accessibility barrier, or if you need information from this site in an alternative format, please contact us:

  • Member Services: (844) 515-7095
  • Email: info@cgshealth.com [CGS to confirm a dedicated accessibility inbox, if desired]
  • Mail: CGS Health, 18 Monroe Street, Norwalk, CT 06854

We try to respond to accessibility feedback within [CGS to confirm] business days.

Enforcement and formal complaints

If you contact us with a concern and are not satisfied with our response, you may have additional rights under applicable federal or state law. [CGS / counsel to confirm whether to reference a specific complaint or grievance procedure here.]